May 10
2008One Bad Apple
Filed Under (Uncategorized) by Charlie on 10-05-2008
- You are chatting with Wanda, an Apple Expert
- Hi, my name is Wanda. Welcome to Apple!
- Wanda: Good evening.
- You: Hi, Wanda! I just purchased a family pack for Iwork 08. Unfortunately, my serial number was not assigned to me, and I’d REALLY like to unlock this demo. Any chance I might be assigned a temporary serial until my product arrives in the mail?
- Wanda: You can cancel your order and I can send you the link to order the s/n online.
- You: Well, I would like to have the family pack because I bought the family pack of Leopard and i think it makes sense to have both, yeah?
- Wanda: Oh - I see. You are getting the family pack.
- Wanda: You will have to wait for the serial numbers to arrive.
- You: Yes, my order number is W37883893 I realize I’ll need to wait on that package to arrive, however, I am in the process of writing tonight. I even drove out to a remote location to focus on my writing tonight
So is there any way to get a serial number tonight without paying extra? - Wanda: Unfortunately, there is not. If you have used the 30 day trial, it cannot be extended.
- You: Okay. Then, can I purchase a serial number online from the trial window, and then surrender that serial in exchange for a refund when my product arrives in the mail a few days from now?
- Wanda: No - it doesn’t work like that. You can buy the s/n for a single license, but if you want to install on up to 5 computers at home, you still need the family pack.
- You: Well, that is exactly what I’m asking - I’ve bought the family pack, and will use it on the two computers I have now…when it arrives in the mail.
- You: But if I buy a SN tonight to unlock the trial, can I surrender THAT SN later when my product arrives in the mail?
- Wanda: Right, but the only way to get a s/n tonight is to buy a single license s/n.
- Wanda: You cannot return it once it is bought.
- You: Hm. I guess I’ll download a free word processor then.
- Wanda: Is there anything else I can help you with?
- You: Would you mind cancelling order number W37883893 ?
- Wanda: You can log into your Apple ID and cancel your order.
- You: Apparently I can’t do that. It says my items have been prepared for shipping and I cannot cancel the order.
- Wanda: Then the order cannot be cancelled.
- You: So is there ANYTHING you can help me with tonight?
- Wanda: I can sell you a single license s/n to use tonight.
- You: I’m sure you can. Good night.





